Privacy Policy

This Privacy Policy describes how Snackly collects, uses, and protects your personal information when you use our website and services.

Information We Collect

• Personal Identifiable Information (PII): name, email, shipping/billing address, phone number, payment info.
• Browse Data: device, IP, browser, OS, pages viewed, timestamps.
• Communications: emails and inquiries.

How We Use Your Information

• Order Fulfillment
• Customer Service
• Service Improvement
• Marketing and Promotions
• Security and Fraud Prevention
• Legal Compliance

Sharing Your Information

• Service Providers
• Legal Requirements
• Business Transfers
• With Your Consent

Data Security

We use encryption and secure servers but can’t guarantee 100% security.

Your Rights

• Access and Correction
• Deletion
• Opt-Out
• Cookie Settings

Refund & Exchange Policy

At Snackly, your satisfaction is important to us. Due to the perishable nature of our products, our refund and exchange policy has specific conditions.

Eligibility for Refunds & Exchanges

• Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. We will offer a replacement or a full refund for such cases.
• Perishable Goods: Given that our products are food items, we generally do not accept returns or offer refunds for opened or consumed products unless they are damaged, defective, or incorrect upon arrival. We cannot accept returns if you simply do not like the taste or texture of a product.

How to Initiate a Refund or Exchange

• Contact Us: To report a damaged, defective, or incorrect item, please contact our customer service team at [Your Customer Service Email/Phone Number] within 24 hours of receiving your order.
• Provide Details: Please include your order number, a clear description of the issue, and photographs or videos of the damaged or incorrect item and its packaging. This evidence is crucial for us to process your request efficiently.
• Review and Resolution: Our team will review your request and contact you to determine the best resolution, which may include a refund, replacement, or store credit.

Refund Processing

• Method: Refunds, when approved, will be processed to the original method of payment used for the purchase.
• Timeframe: Please allow 14 business days for the refund to appear on your statement, depending on your bank or payment provider.
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).

Non-Refundable Items

• Opened or Consumed Perishable Goods: As stated above, due to health and safety regulations and the nature of food products, we cannot accept returns or provide refunds for items that have been opened or partially consumed unless they were damaged or incorrect upon delivery.
• Gift Cards: Gift cards are non-refundable.

Important Notes

• We reserve the right to refuse a refund or exchange if the policy conditions are not met.
• This policy applies only to purchases made directly through Snackly’s website. If you purchased our products through a third-party retailer, please refer to their refund policy.

Shipping/Service Duration Policy

This Shipping Policy outlines our shipping processes, estimated delivery times, and related information for Snackly orders.

Order Processing Time

• All orders are typically processed and shipped within the same day your order is placed.
• You will receive an email notification with order information once your order has shipped.

Shipping Methods and Costs

We offer the following shipping options:

• Standard Shipping:
• Estimated Delivery: Same day.
• Cost: Calculated at checkout.

• Free Shipping: We may offer free standard shipping on orders over certain amounts. This will be automatically applied at checkout if your order qualifies.

Shipping Locations

• We currently ship within Egypt.
• We do not currently offer international shipping.

Estimated Delivery Times

• Delivery times are estimates and commence from the date of shipping, rather than the date of order.
• Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
• Please note that unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays beyond our control.

Missed Deliveries / Undeliverable Packages

• If a package is undeliverable due to an incorrect address provided by the customer, or if delivery is refused, the customer may be responsible for re-shipping fees.
• If a package is returned to us as undeliverable, we will contact you to arrange re-delivery. Additional shipping charges may apply.

Damaged During Shipping

• If your order arrives damaged due to shipping, please follow the steps outlined in our Refund & Exchange Policy

Cookies and Tracking

We use cookies to improve your experience. You can disable them in your browser.

Children’s Privacy

We don’t knowingly collect data from anyone under 13.

Changes

We may update this policy. Continued use means acceptance.

Contact

Email: info@getsnackly.com